NetPromoter Conference and Certification: Driving Customer-Focused Behavior
Date: January 26 - 30, 2008
Location: San Francisco, CA
Every interaction between your customers and your employees leaves an impression. How you define customer-focused behavior, and how well you engage and empower your employees to deliver it, separates average companies from loyalty leaders.The 2009 Net Promoter Conference will teach what you can do now to focus employees throughout your organization on delivering outstanding experiences so your customers keep coming back for more. From keynotes with business leaders to interactive Q&A sessions and industry-specific breakout sessions, these two days will change the way you define customer loyalty and arm you with new ideas to turn customers into Promoters. There is no better place to meet and exchange ideas with other customer-focus leaders. Learn More »

10th Annual Process Excellence Summit and Awards
Delivering Business Transformation: Creating A Platform To Sustain, Support and Improve Your Business With Strategic Process Improvement
Date: April 20 - 23, 2009,
Location: Novotel West, London
The only forum in Europe that will provide accurate and forward thinking updates on how an integrated model of Lean, Six Sigma, OPEX & Business Process Management is evolving to deliver more for you business. Learn More »